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Total Contacts
New Contacts
Average response time (Minutes)
Average first response time by admins (Minutes)
Average response time by admins (Minutes)
Average duration of a conversation (Minutes)
Admins
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Messages received by the bot
Messages sent by Human/bot
Conversations moved to human/bot
Unique conversations by admins
Messages sent by admins
All contacts by channel
New contacts by channel
New Contacts by Source
Assigned conversations by admins
Assigned conversations
Follow Up conversations
Archived conversations
Blocked conversations
All contacts by country
New contacts by country
Custom Events
Name | Total | Unique |
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